At LuxeDisplay Shop, we take pride in delivering premium trade show displays and retail presentation solutions worldwide. Our commitment to quality extends to every aspect of your shopping experience, including shipping and returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our Miami facility at:

2121 Steve Hunt Road
Miami, US 33131

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50 USD
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary for international destinations outside our standard service areas (Asia and certain remote regions excluded).

Returns & Exchanges Policy

We want you to be completely satisfied with your professional display purchase. Please review our return policy below.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unused condition with all protective packaging intact
  • Original proof of purchase must be provided
  • Request must be made within 15 days of delivery

Non-Returnable Items

Due to their specialized nature, the following products cannot be returned:

  • Custom-sized acrylic display cases and shields
  • Personalized or branded trade show displays
  • Opened Acrylic Shield Polishing Kits
  • Made-to-order LCD racks and TV stands (including 32″-42″ LCD Racks and 42″-72″ LCD TV Racks)
  • 3D Pop Up Booths with custom branding

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order.

Subject line: “Return/Exchange Request – [Your Order Number]”

Step 2: Receive Authorization

Our Miami-based support team will respond within 1 business day with:

  • Return Merchandise Authorization (RMA) number
  • Instructions for return shipping
  • Special packaging requirements for delicate display items

Step 3: Ship Your Return

Important notes:

  • Customer is responsible for return shipping costs unless the return is due to our error
  • We recommend using DHL or FedEx for trackable service
  • Original packaging must be used for all LCD racks and acrylic items
  • Clearly mark the RMA number on the outside of the package

Step 4: Processing Your Return

Once received at our facility:

  • Returns processed within 3-5 business days
  • Refunds issued to original payment method
  • Exchanges shipped within 2 business days after approval

Refund Information

Approved refunds will be processed as follows:

  • Credit Card/PayPal: 5-10 business days after processing (depending on your financial institution)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Restocking Fee: 15% applies to opened (but unused) professional display systems

Damaged or Incorrect Items

If you receive damaged or incorrect merchandise:

  1. Contact us immediately at [email protected]
  2. Provide photos of the damage or incorrect item
  3. We will arrange replacement shipping at no cost to you

International Returns

For clients outside the United States:

  • You are responsible for any customs duties or taxes on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Contact us before shipping to ensure proper documentation

We cannot accept returns shipped from Asian countries or remote areas not covered by our standard shipping policy.

Need Assistance?

Our professional customer service team is available to help with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Phone: [Insert Phone Number]
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Last Updated: [Insert Date]