Welcome to LuxeDisplay Shop’s FAQ section. We’ve compiled answers to common questions about our premium display solutions, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our Miami team at [email protected].

Product Questions

1. What types of display products do you specialize in?
We specialize in premium display solutions including:
  • Trade show displays (10’x10′ and other sizes)
  • LCD racks and TV stands (32″ to 72″)
  • 3D pop-up booths
  • Acrylic display cases and shields
  • Adjustable display systems
  • Retail and event display accessories
Our products are designed for professional use in retail environments, trade shows, galleries, and special events.
2. How do you ensure the safety of fragile items during shipping?
Fragile items like acrylic displays and LCD racks receive extra packaging care including:
  • Custom crating for oversized items
  • Double-walled cardboard for medium displays
  • Bubble wrap and foam corner protectors
  • Professional unpacking instructions included
We partner with premium carriers (DHL, FedEx, EMS) who specialize in handling commercial display products.

Shipping & Delivery

3. What are my shipping options and how long will delivery take?
We offer two global shipping options (excluding some Asian countries and remote areas):
  • Express Standard Shipping ($12.95 flat rate):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Economy Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
All orders undergo 1-2 business days of careful processing in our Miami facility before shipping.
4. Do you handle customs documentation for international orders?
Yes, we handle all necessary customs paperwork for smooth international clearance. Our team has extensive experience shipping commercial display products worldwide and will ensure your documentation is complete and accurate.

Returns & Exchanges

5. What is your return policy?
We offer a 15-day return policy from the delivery date for any undamaged products. Please note:
  • Items must be in original condition with all packaging
  • Custom or oversized items may have special return requirements
  • Return shipping costs are the customer’s responsibility
Contact our customer service at [email protected] to initiate a return.
6. What if my display arrives damaged?
While we take extensive precautions, if your display arrives damaged:
  1. Document the damage with photos
  2. Keep all original packaging
  3. Contact us within 48 hours of delivery at [email protected]
We’ll work with our carrier partners to resolve the issue promptly, either through replacement or refund.

Payment & Accounts

7. What payment methods do you accept?
We accept all major credit cards and secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through secure, encrypted channels.
8. Do you offer volume discounts for large orders?
Yes, we offer special pricing for bulk orders and recurring commercial clients. Contact our sales team at [email protected] with your specific requirements to receive a customized quote. We can also arrange consolidated shipping for multi-item retail display orders to optimize your costs.

Customer Support

9. How can I contact customer service?
Our Miami-based team is available to assist with any questions: We typically respond to inquiries within 1 business day.
10. Do you provide setup assistance for complex displays?
While we don’t offer on-site setup services, all complex displays include:
  • Detailed assembly instructions
  • Professional unpacking guidelines
  • Technical support via email
For trade show displays and pop-up booths, we recommend reviewing the instructions well before your event date.

At LuxeDisplay Shop, we’re committed to delivering more than just products – we deliver presentation solutions that help your business make an impact. If you have any questions not covered here, please don’t hesitate to contact us.